At GigHub Inc., we are committed to providing efficient and reliable shipping services for all our customers. Please read our shipping policy carefully to understand how we handle shipping, processing times, and related details.

Order Processing Time

  • Processing Time: Orders are processed within 5-10 business days from the date of purchase. We do not process orders on weekends or public holidays.
  • High Volume Periods: During peak times, order processing may be delayed by a few days. We will notify you of any significant delays via email or phone.

Shipping Methods and Rates

  • Shipping Charges: Shipping charges and delivery estimates will be calculated and displayed at checkout based on your location and the shipping method selected.
  • Delivery Estimates:
  • Standard Shipping: Typically takes 5-10 business days.
  • Express Shipping: Typically takes 2-5 business days.
  • International Shipping: Delivery times vary by destination and are subject to customs clearance procedures, which may cause delays.

Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.
  • For pre-orders, the processing time begins once the product becomes available in our warehouse. We will keep you informed of any changes to the estimated delivery dates.

Customs, Duties, and Taxes

  • International Shipments: You will be responsible for all customs, duties, import fees, and taxes imposed by your country. We recommend checking with your local customs office for more information on these charges.
  • DDP Shipments: For Delivery Duty Paid shipments, we handle all customs clearance and applicable duties or taxes. However, we do not provide import documents for tax deductions or VAT refunds.

Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product.
  • Lost Items: If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier to investigate the issue. We are not responsible for lost items, but we will assist you in filing a claim with the carrier.

Address Changes and Shipping Errors

  • Change of Address: If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not yet been processed or shipped.
  • Incorrect Address: If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping costs to reship the order.

Contact Information

For any questions regarding shipping, please contact us at:

Shipping, Return, and Cancellation Policy Addition for Gighub Inc.

Important Notice for Digital Goods

Please note that our shipping, return, and cancellation policies do not apply to digital goods, including eSIMs, provided by Gighub Inc. As these products are sent electronically to the customer’s email address, there are no shipping charges associated with them. Additionally, digital goods such as eSIMs cannot be returned or canceled once sent. If you encounter any issues with your digital purchase, please contact our customer support team for assistance.