At GigHub Inc., we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy outlines the conditions under which you can cancel your order and any applicable fees. Please read this policy carefully.

Cancellation of Orders

You may cancel your order under the following conditions:

  • Timeframe: Orders can be canceled without penalty within 24 hours of placing the order.
  • Post 24-Hour Cancellations: If you cancel your order after 24 hours but before it has shipped, you will be charged a 10% restocking fee.
  • Shipped Orders: Orders that have already been shipped cannot be canceled. Instead, please refer to our Return and Refund Policy for instructions on how to return the product.

Cancellation Process

To cancel your order, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and a request to cancel.
  2. Confirmation: You will receive a confirmation email once your cancellation request has been processed. If your cancellation is within the allowed timeframe, any applicable refunds will be processed.

Exceptions

There are certain scenarios where cancellation fees may be waived:

  1. Company-Initiated Cancellations: If GigHub Inc. needs to cancel your order due to unforeseen circumstances, you will receive a full refund.
  2. Force Majeure: In cases of extreme weather, natural disasters, or other force majeure events, cancellation fees may be waived.

Refunds

  1. Refund Processing: Approved refunds will be processed within 5-10 business days, depending on your bank’s processing times.
  2. Method of Refund: Refunds will be issued to the original method of payment used during the purchase.

Contact Information

For any questions regarding cancellations, please contact us at:

Shipping, Return, And Cancellation Policy Addition For Gighub Inc.

Important Notice for Digital Goods

Please note that our shipping, return, and cancellation policies do not apply to digital goods, including eSIMs, provided by Gighub Inc. As these products are sent electronically to the customer’s email address, there are no shipping charges associated with them. Additionally, digital goods such as eSIMs cannot be returned or canceled once sent. If you encounter any issues with your digital purchase, please contact our customer support team for assistance.