Overview

Our client was a market leader in the E-commerce industry and they are incorporated with wide range of products in the market. They had separate warehouses in different regions where all the products were stored. Based on the orders of the customers through website the information had to be passed to warehouse take to take the order forward and pack the products that were ordered.

Again the warehouse team had to pass the information to a third party logistics department to ship the product. But they didn’t have a full-fledged and accurate connectivity solution which would make all this information flow seamlessly.

Challenges

Due to poor connectivity and patchy signals the information was not given properly to the respective departments and due to this, they came across miscommunication and delay in the orders to be processed which resulted into customer dissatisfaction and fall in the customer churn rate.

Due to these issues, our client had to reach out to Gighub to get a permanent and efficient solution for their problems and Gighub had taken it as a challenge and provided the best possible solution to ensure a seamless workflow management with process agility

Solution

After the implementation of IOT SIM solution, the miscommunication between the departments was reduced in a rapid manner and all the actions started getting performed by their respective departments on time which resulted into efficient running of the business processes and rise in the customer churn rate.

Hence, Global IOT SIM from Gighub has been named as the Single shop solution in the field of connectivity globally.