At GigHub Inc., we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely pleased with your purchase, we offer a straightforward refund and return policy. Please carefully read the terms and conditions below:

Eligibility for Returns

You are eligible for a return and refund under the following conditions:

  • The product must be new, unused, and in the same condition that you received it.
  • The product must be in the original packaging with all tags and seals intact.
  • A return authorization must be requested from our customer service team within 30 days of the purchase date. Please contact us at [email protected] to request a return authorization.
  • All accessories originally included with your purchase must be included in the return.

Non-Returnable Items

Certain items are non-returnable, including:

  • Hardware compatible with specific networks such as Helium.
  • Gift cards, if applicable.
  • Discounted (sale) items.
  • Custom orders and products with specific configurations.

Return Process

  1. Request a Return Authorization: Contact our customer service team at [email protected] with your receipt or proof of purchase to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, and ensure it is in good physical condition.
  3. Return Shipment: Ship the product back to us according to the shipment instructions provided by our support team. You are responsible for paying for your own shipping costs unless the return is due to our error (e.g., defective product, incorrect item).

Refund Process

  • Once your return is received and inspected, we will notify you via email.
  • If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days, depending on your bank’s processing times.
  • Shipping and handling charges are non-refundable.

Exchanges

Unfortunately, we do not offer exchanges. If you need a different product, please return the original item and place a new order.

Damaged, Defective, or Incorrect Items
If you receive a product that is damaged in shipping, defective, or not the product you ordered, please contact us within 7 days of receiving the item to request a return or replacement.

Limited Product Warranty
We offer a one-year limited product warranty. If your product is defective due to manufacturing issues, we will repair, replace, or refund it. Please contact our customer service team with proof of purchase to apply for the warranty

Contact Information

For any questions regarding returns, refunds, or warranty claims, please contact us at:

This policy ensures clarity and customer satisfaction while maintaining the integrity of our products and services. By shopping with GigHub Inc., you agree to the terms outlined in this policy.

Shipping, Return, and Cancellation Policy Addition for Gighub Inc.

Important Notice for Digital Goods

Please note that our shipping, return, and cancellation policies do not apply to digital goods, including eSIMs, provided by Gighub Inc. As these products are sent electronically to the customer’s email address, there are no shipping charges associated with them. Additionally, digital goods such as eSIMs cannot be returned or canceled once sent. If you encounter any issues with your digital purchase, please contact our customer support team for assistance.